Privacy Policy

This Privacy Policy describes how Fakta Fifteen ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from this website (the "Site") or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date above.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

What Personal Information We Collect

Information You Provide Directly

• Basic contact details including your name, address, phone number, and email
• Order information including billing address, shipping address, payment confirmation, and order history
• Account information including your username and password
• Customer support information including the details you share with us when contacting us for help

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include your device information, browser information, IP address, and how you interact with the Site.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who support our Site and Services, such as Shopify, and our payment processors, who collect payment information to process your payment and fulfill your orders.

How We Use Your Personal Information

• Providing Products and Services — to process payments, fulfil orders, send order and account notifications, arrange shipping, and handle returns and exchanges.
• Marketing and Advertising — to send marketing, advertising, and promotional communications where permitted. You may opt out at any time.
• Customer Support — to provide support and respond to your inquiries.
• Security and Fraud Prevention — to detect, investigate, and prevent fraudulent, illegal, or malicious activity.
• Service Improvement — to improve our Site, Services, and systems.

Cookies

Like many websites, we use cookies on our Site to power and improve our Services, remember your preferences, and understand how visitors interact with the Site. Most browsers accept cookies automatically, but you can adjust your browser settings to remove or reject cookies. Please note this may affect the functionality of the Site.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

• Vendors and service providers who perform services on our behalf, such as payment processing, order fulfilment, courier and shipping, and customer support
• Business and marketing partners, with your consent where required
• As required to comply with applicable law, regulation, or legal process

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

Security and Retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses such as marketing. You can exercise these rights by contacting us using the details below.