Shipping Policy

This Shipping Policy explains how Fakta Fifteen processes, ships, and delivers orders placed on this website. By placing an order with us, you agree to the terms set out below.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During sale periods or high-demand launches, processing may take slightly longer — we'll always try to keep you informed if there's a delay.

Shipping Methods & Delivery Estimates

Delivery timelines are estimates provided by our shipping partners and are not guaranteed. Actual delivery times may vary based on your location and other factors beyond our control.

Shipping Destinations

We currently ship to addresses within India. If you'd like to place an order for delivery outside this region, please contact us before ordering to confirm availability.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email or SMS with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after dispatch.

Shipping Delays

While we make every effort to ensure timely delivery, delays can occasionally occur due to courier issues, weather conditions, customs processing, regional restrictions, or other circumstances beyond our control. We are not liable for delays caused by the shipping carrier once a package has left our facility, but we will do our best to assist in resolving any issue.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible — we'll do our best to update it before the order ships, but cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, or if tracking shows delivery but you have not received your package, please contact us within 48 hours of the delivery date so we can help investigate and resolve the issue with the courier.

Multiple Shipments

Occasionally, items in a single order may be shipped separately from different locations or at different times, depending on stock availability. You will not be charged any additional shipping fees for split shipments.