Return & Refund Policy

We want you to love what you ordered. This Return & Refund Policy explains how returns, exchanges, and refunds work for purchases made on this website from Fakta Fifteen.

Return Window

You have 7 days from the date of delivery to request a return or exchange. Items returned after this window may not be eligible for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unworn, unwashed, and in the same condition that you received it
• In its original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Items marked as "Final Sale" or purchased at a discount of 50% or more
• Innerwear, socks, and other items for hygiene reasons
• Gift cards
• Items that show signs of wear, alteration, or damage not caused by us

How to Initiate a Return

1. 1Contact us at support@example.com with your order number and the reason for return.
2. 2We'll confirm your eligibility and share instructions for shipping the item back, or arrange a reverse pickup where available.
3. 3Pack the item securely in its original packaging along with any tags and accessories.
4. 4Once we receive and inspect the item, we'll notify you of the approval or rejection of your return.

Exchanges

If you'd like a different size or colour, let us know when you contact us — we'll do our best to arrange an exchange, subject to stock availability. If the item you want is unavailable, we'll process a refund instead.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days. Please note that it may take additional time for your bank or card issuer to reflect the refund.

Return Shipping

You will be responsible for paying the shipping costs for returning your item, unless the return is due to a defective or incorrect item, in which case we will cover the cost of return shipping.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a free replacement or a full refund, whichever you prefer.

Late or Missing Refunds

If you haven't received a refund within the expected timeline, first check your bank account again, then contact your card issuer as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us.